Urgent Care FAQs

Urgent Care is for injuries or illnesses that are not life threatening. Therefore, we recommend going to the Emergency Department with the following conditions:

• Chest pain
• Difficulty breathing
• Uncontrolled bleeding
• Loss of consciousness
• Sudden loss of vision or blurred vision
• Acute mental health issues or suicidal feelings
• Change in mental status or stroke symptoms

No, we are a walk-in facility and patients are seen on a first-come, first-served basis. To expedite your visit you have the option to check our existing wait times and Reserve Your Spot online before arriving.

Each site is staffed with board-certified emergency medicine physicians, and we guarantee that an ER doctor is on-site at all times. Most of our doctors also work in the Emergency Department at Cooper University Hospital. Depending on your needs, specially trained nurse practitioners and physician assistants may provide your care.

Yes, you will need to bring a photo ID and a copy of your insurance card.

We accept a wide variety of insurance plans, a complete list is located here. If you would like further clarification, feel free to call the Urgent Care location you plan to visit for more details.

Copays are required on-site prior to being seen by a care professional.

Copays for Urgent Care vary depending on your specific insurance plan. Copays are frequently listed on your insurance card, and you can call your insurance company for your exact fee.

Yes, we evaluate any work-related injury or exposure that is clinically appropriate for Urgent Care. Patients are then typically referred to an occupational health clinic or specialty care after our initial evaluation.

No, if X-rays are required they will be included in your visit’s insurance coverage. Meanwhile, self-pay patient fees are determined by the level of service provided.

We see all patients, even those without insurance. Our self-pay rates are as follows:

• Urgent Care self-pay 1 - $150
  • Includes: Point-of care testing for strep throat, urinalysis.
• Urgent Care self-pay 2- $225
  • Includes: Everything in Tier 1 plus X-ray (1 body).
• Urgent Care self-pay 3 - $275
  • Includes: Everything in Tier 1 plus a procedure and IV administration.
• Physicals - $80
  • School/sports/camp;
  • Executive/Administrative (Work) *No DOT exams.
  • College.
• Vaccines
  • PPD placement/readings - $25.
  • Flu vaccine - $60.
  • TDap (tetanus, diphtheria, pertussis) - $60.

We will instruct you on the proper follow up for your specific injury/illness. After your Urgent Care visit we encourage all patients to follow up with your primary care doctor. If you are in need of a primary care doctor click here for a recommended list.

Yes, your doctor will receive notice of your Urgent Care visit by email and/or fax and will be invited to access your Cooper records to view your entire treatment plan.

Yes, we treat men, women, and children of all ages, including infants. If you have a very young infant who is ill, feel free to call the location you plan to visit to speak with one of our providers prior to arrival.

Yes, for a list of available vaccines click here.

While we see patients on a first-come, first-served basis, our goal is to treat patients promptly upon arrival. The majority of patient visits last no more than an hour from check-in time through discharge.

We do not perform CAT scans or MRIs on site. However, we can refer you to a convenient imaging center for evaluation if your condition calls for one.

Yes, we can perform a pelvic exam if medically needed.

Yes, we conduct a variety of tests and screenings including those for sexually transmitted diseases. However, HIV testing should be conducted by a patient’s primary care physician.

Yes, we perform physicals for school, camp, and work (except DOT).

Yes, we provide evaluations for sports injuries, and can refer patients to a specialist for further evaluation if necessary.