Protecting Your Health Information
Cooper is adding an extra layer of security called multifactor authentication (MFA) to better protect your MyCooper account. Beginning on March 30, 2025, you will be required to verify your identity every time you log in. You may already be familiar with MFA, as many financial organizations and phone apps also require this step. This additional layer of security safeguards your personal and health information from unauthorized access.
Starting on March 30, you will need to confirm your phone number or email at login to receive a one-time code to access your MyChart account and activate MFA. A six-digit code will be sent to your phone or email. Enter that code on the login screen to confirm it is you.
If you would like to enable MFA prior to March 30, you have the option to receive your code via email and complete the sign-up now. All you need to do is log into your MyCooper account and follow the instructions you see on the welcome screen.
If you have questions or need technical support, please call the MyCooper support team at 844.369.2667.
What is MyCooper?
MyCooper is a secure, online tool that connects you to your electronic medical record (EMR) from the privacy of your home at any time, day or night. The information is encrypted, which means it is stored in such a way that it can only be unscrambled after you enter the correct password.
You can easily stay connected with your Cooper physicians and providers through your secure myCooper account. The MyCooper app even allows you to connect with us from your smartphone or tablet.
Access your Cooper medical records anywhere, anytime.
View your medical information online
- Review your medications, immunizations, allergies, and medical history.
- Receive the majority of your lab results from LabCorp, Quest, and Cooper online — no waiting for a phone call or letter.
- View health goals you’ve set with your provider.
- View letters and referrals.
- Access most of your children's health records, depending on their age.
Communicate with your health care team
- Message your physician or their office directly.
- Request prescription renewals.
- Provide updates to your information for provider review (allergies, medications, health issues).
Manage your appointments
- Schedule, confirm, or cancel appointments.
- View details of past and upcoming appointments and hospital admissions.
- Check in for appointments ahead of time.
Update personal Information
- Update your contact information.
- Enter insurance and demographic information.
- Designate emergency contacts.
Manage payments
- Request an estimate for a procedure.
- View statements and balances.
- Pay bills by credit card or e-check.